About Grievance Monitoring System

Public Grievance Redress and Monitoring System (PGMS) is an online platform available to the citizens 24x7 to lodge their grievances to the public authorities on any subject related to service delivery. It is a single portal connected to all the Departments of Government of NCT, Delhi. Every Department have role-based access to this system.

To register your Grievance pertaining to Ministry/ Department of Government of India/Other State Governments, please visit CPGRAMS (Central Public Grievance Redressal and Monitoring System)
Welcome ! Following are the key features of the system:
    Easy to use:
  • Allows registration of grievance 24 x 7.
  • Portal is integrated vertically above with GoI (CPGRAMS) and below with the districts and its subordinate Officers Provision to submit the grievance.
    Other Modes of Registration:
  • Any Postal/ Registered Complaint addressed to the Grievance Cell also gets fed into the System.
    Transparency/Accountability:
  • Reports of all Departments/Officers are accessible to the CMO/Secretary/HOD.
    Issues which are not taken up for redress :
  • Subjudice cases or any matter concerning judgment given by any court.
  • Personal and family disputes.
  • Service matters.
  • RTI matters.
  • Anything that impacts upon territorial integrity of the country or friendly relations with other countries.
You are Visitor No.:: 148072
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=> How to Check ?

=> To check flow of Application

Step 1- Enter the grievance

Step 2- Login

Step 3- take Action at different Level like Gro,Agro,Sagro

Step 4- Search then Track your grievance

Step 5- Check Dashboard of Gro, Agro

=> How to Transfer Data by Department

Step 1- Login in Old Application

Step 2- After login hit Url:: https://pgms.delhi.gov.in/AuPages/Transfer.aspx

Step 2- click on Transfer button

=> Check Migration Status

Step 1- Search by Grievance No then Track your grievance

=> Call Center may check all the operation at different level

=> CMO Office may check the Action/Dashboard

=> MP/MLA entity may check the Action/Dashboard

=> Delhi Police entity may check the Action/Dashboard

=> Hospital entity may check the Action/Dashboard